01
Share the workspace request link
Open Workspace settings and copy the public request URL. For an equipment-specific intake point, print its asset QR label. Public requesters do not need paid member seats.
Maintenance request software
Give incoming maintenance issues a traceable handoff.
Collect public maintenance requests, review possible duplicates and turn accepted issues into accountable work orders.
For facilities and equipment maintenance teams
No card required · plans from $29/month
Where the handoff breaks
Requests scattered across messages and phone calls can lose their location, urgency or follow-up owner. PreventiveHQ gives the requester one intake form and the maintenance team a queue that connects accepted requests to actual work.
The working customer workflow
02
Describe the observed issue
The requester selects a site, supplies a name, describes the issue and chooses an urgency. Email is optional. The form includes anti-spam handling and identifies possible unresolved duplicates.
03
Review before creating a job
A maintenance manager reviews the request and converts a valid issue into a work order. Keep distinct problems separate and avoid creating a second job just because the same fault was reported twice.
04
Keep the requester informed
The submission returns a private status link showing the request and linked work status. Save that link. This is separate from granting access to the workspace or guaranteeing an email notification.
When this fits
Use this when people outside the maintenance team need to report a clearly located issue without learning the full CMMS.
Current scope
This is maintenance intake and triage, not an emergency dispatch service or a full customer help desk. Anonymous users cannot browse private work history. Native messaging-platform ingestion and contractual response-time guarantees are separate requirements.
Verify it against one real workflow
In a trial, create an asset, open its request link, submit a real test issue and inspect the resulting handoff. Test a printed QR label with the devices your requesters use.